Merchandise Return Policy

Merchandise Return Policy

FORMS

Warranty Claim Form
Fujitsu | Field Quality Report - Indoor Unit Heat Exchanger Leakage

 

PARTS UNDER WARRANTY

All parts under warranty must be returned for creditwith the following provisions:

  • Be accompanied with the return form duly completed by the customer.
  • Be accompanied with the original invoice, ideally given by the customer.
  • Be returned no later than 90 days after the expedition of its replacement, with the exception of WaterFurnace whose warranty is 30 days only. If not, York will charge return fees and other manufacturers will refuse return.
  • Indicate the exact nature of the problem. The word “defective” does not indicate the source of the problem.
  • Be shipped “PREPAID” to our warehouses. No return will be accepted “COLLECT” or be picked up by our trucks.
  • The compressors must be welded (suction, expulsion, access) otherwise, the return will be refused at the branch.
  • You will be assigned a credit providing the manufacturer accepts the returned equipment.
  • This is according to the terms and conditions of the warranty.

RETURN OF EQUIPMENT AND NEW PARTS

All non-required parts and equipment returned for credit must:

  • Be returned in a maximum delay of 30 days after purchase, otherwise items may be subject to a 20% return fee.
  • All goods should be new, in their original packaging and in resalable condition.
  • Be accompanied with the original invoice, ideally given by the customer.
  • Be shipped “PREPAID” to our warehouses. No return will be accepted “COLLECT” or be picked up by our trucks.
  • Exclusions: No returns allowed for “Non-stock” special orders. No returns on electronic parts.

EQUIPMENT UNDER WARRANTY

  • A Return Material Authorization (RMA) is mandatory. Please contact your Master Representative who will validate with the Master Technical Department.
  • Stages 1, 2, 3, 4, 5 and 7 of parts under warranty are applicable.
Over 65 years of expertise
Over 65 years of expertise
Wide selection of products
Wide selection of products
Customer service experts
Customer service experts
A network of more than 50 branches
A network of more than 50 branches