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Information

e-master

 

Contact

For any question or comments, please feel free to contact us.

By email

By phone

  • 1-866-645-2281 (toll free)
  • Monday to Friday, from 8 AM to 5 PM (Eastern time)
  •  
 

eCommerce | Online purchases

Fast

  • Less than 2 minutes to place an order and always be the first one served
  • Receive your order the next day or pick it up at the branch of your choice

Access

  • Available 24/7
  • Telephone assistance, Monday to Friday from 8 AM to 5 PM

Safe, reliable, prices respected

Free delivery for orders over $200*

* Some conditions apply. Please refer to Master’s shipping policy for details.

 

Administrator account

Master Online Services offer more autonomy now allowing you to manage yourself, as Account Administrator, all your employee accesses (user accounts). Developed for business owners, this new feature has several advantages such as saving time and eliminating delays.

Manage your own employees account! This account allows you to:

  • Create, change or delete yourself the access of your employees or colleagues at your convenience
  • Independently manage the accounts of users in your company
  • Accept or reject changes requested by your employees
  • Update contact information
  • Eliminate delays for creation and authorization of user accounts since assistance from another party is no longer required
  • Furthermore, for your safety, you can immediately disable the user account of an employee in the event of a quick departure.
 

My client account | Accounting data

Your client account allows you to:

  • Search for paid and unpaid invoices
  • See the status of account transactions
  • Search by products ordered
  • Get a copy of invoices sent by email
  • Copy and resubmit a previous order you wish to repeat
  • Order by using an existing saved order
  • Download your account statements
 

Inventory with or without Prices

  • Refrigeration: evaporators, compressors & units, condensers and refrigerants
  • Residential: central systems, mini splits, air exchangers, parts and geothermal
  • Ventilation: grilles, diffusers, belts and ducts
  • Heating: equipment and parts
  • Hardware: pipes, fittings, controls, valves, tools, etc.
  • Over 65,000 stock products offered
 

Electronic Billing (Receipt of Invoices by Email)

  • Efficiency, time saving, simplified filing and eco-friendly
  • Look for an invoice from your computer according to the order number, PO number, serial number or item number
 

Advanced Shipping Notice (ASN)

For easily tracking the status of your deliveries

  • Confirmation of delivery sent by email
  • PO number
  • Carrier’s name
  • Tracking number

For more info, click here.

 

Dealers Directory Service

  • Offers you to manage the web page dedicated exclusively to your company.
  • Also geolocated on the mobile site m.master.ca

For more info, click here.