Before authorizing the activation of an account or access changes, an internal verification must be done by your Master Representative. Normally this process is completed within 10 business days following a registration or change. If after this delay you haven’t received a confirmation, it is possible that reviewing the request requires more time. If you have questions, contact us by email at our online address.
Depending on your browser (Internet Explorer, Firefox, Safari, Chrome...) and of its safety level, you could receive a warning message advising you of possible safety risks on our site. You must confidently accept the Master online safety certificate or modify your safety settings according to the browser you are using.
No. Master online is reserved exclusively for clients of The Master Group with an active and valid client account. To request a Master online account, please click here.
Write to online order. In your message, you must include: a) order number and b) reason for cancellation.
Important: You must cancel your order as soon as possible, since your products will be delivered the next day!
No. All purchases are invoiced. However this option will eventually be offered. We will inform you when the time comes.
Yes, these can be sent to the email address of your choice, only one address per company. Send your request to our credit department groupecredit.
Send your request to our credit department groupecredit.
Yes. To do this, your account must have the required access. You will be able to view all orders placed online and in branches during the past year.
Yes. For example, you can choose a pickup location to pick up your order yourself.
A shopping list allows you to save some products as favourites. You can add a product to your shopping list from the "Cart Detail" by clicking on your shopping cart first.
Depending on your access terms and conditions, it is possible that you don’t have access to prices or that you can’t order on Master Online. In order to change these terms, we ask that you send us a request for access changes by changing the information found in "Users Accounts" under "Services and Preferences". Make sure to click on the "Submit" button.
No. Certain products are not offered on Master online, such as commercial & industrial products and also refrigerants. It is also the case with "non stock" products. Eventually, some of these products will become available. We will inform you at that time.
Yes. As long as your order has not been sent or that you haven’t emptied your shopping cart, the selected products will remain in your cart. However, these are not reserved and therefore available for sale to Master's customers.
From 8AM to 5PM, Monday to Friday (Eastern Time), with the exception of Legal Holidays.
Online orders placed before 3:30 pm are delivered the next day 90% of the time. The number of items on your order and the time of year may affect this delay.
Orders received after 3:30 pm will be delivered the day after the next business day.
BO product will be transferred to your default warehouse and then shipped to you. This process adds a 24-hour delay.
Special orders, on the other hand, have variable timeframes.
Delivery time depends on the carrier. Please contact the carrier to find out the exact time.
All parts under warranty must be returned for creditwith the following provisions:
All non-required parts and equipment returned for credit must:
Related topic: Return Form
For all questions related to products, services or about an order, please contact your Master branch.
Depending on your access terms, Master online can offer you the following options:
For technical questions about the use of Master online, contact for support at 1-866-645-2281 or email to online.
Please send your request to CreditGroup, not forgetting to mention your customer number.