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COVID-19

The Master Group | COVID-19 - Learn about our added operational measures to keep clients and employees safe
The Master Group | COVID-19 - Learn about our added operational measures to keep clients and employees safe
The Master Group | COVID-19 - Learn about our added operational measures to keep clients and employees safe

Your health, as well as the health of our employees, remains our priority. Given the evolving situation surrounding the COVID-19 pandemic, rest assured that Master is implementing the strictest precautionary measures to allow our teams to continue serving you safely. The situation is changing rapidly, and every day we are faced with new questions and new solutions.

Make sure to follow our continuous updates posted on this page dedicated to COVID-19.

News

March 16, 2020 - How we are taking action to continue serving you

 

The Master Group

Valued Customer

 

As COVID-19 continues to impact the global community, we would like to keep you informed of the various proactive measures we have put in place to safeguard the health of our employees and customers while ensuring we continue to service our markets and communities.

 

The Master team always at your service

 

Please rest reassured that maintaining the highest-quality customer service is our top priority. All our branches remain open during regular business hours and will be replenished on a daily basis. Furthermore, our branch representatives remain steadfast to provide you the most professional service possible.

 

Our external sales representatives also remain available to assist.

 

Increased hygiene measures

 

We are taking every necessary measure to ensure the utmost cleanliness in all our business locations. A protocol for increased hygiene measures has been established in branch and for employees. All employees must comply with the hygiene recommendations made by Health Canada. We have implemented a number of virtual working policies as appropriate to minimize the risks associated with large groups. For these same reasons, we have also made the difficult decision to postpone all our large group events and activities, including technical trainings.

 

This is of course an unprecedented and rapidly evolving situation and we are monitoring it very closely. We will update you immediately if any changes are necessary.

 

We thank you for your continued trust in Master and our teams and look forward to serving you.

 

The Management

branches

Temporary closure of branches

Due to the COVID-19 pandemic, the Markham and Etobicoke branches will be temporarily closed on Saturdays.

Etobicoke | Temporary closure (Sathurday) - April 6th, 2020 (PDF file)

Markham | Temporary closure (Sathurday) - April 6th, 2020 (PDF file)

 


In-branch Sales Procedures

Given the daily changes to the COVID-19 situation and for the ultimate safety of our customers and our employees we have decided to make immediate changes to how we service customers at our branch locations.

Thank you for following these new procedures starting today:

  • All orders must be placed by phone before or when arriving at the branch
  • Your order will be prepared and packed by our representatives
  • Your order, clearly identified with your customer name, will be placed for pickup outside the loading dock in the back of the building

In addition, please note that due to these exceptional circumstances, returns will not be possible.

We thank you for your collaboration.

In-branch Sales Procedures - March 25th, 2020 (PDF file)

 


Revised Business Hours

Please consult our Business Locations page to see our business hours and contact information.

Changes to our branch operations - March 18th, 2020 (PDF file)

General information