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Branch Representative (Hamilton, ON)

The incumbent will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction.

Principal tasks:

Provide an outstanding customer service;
Process orders and quotations using different methods and support inside sales team with quotation requests;
Manage all incoming phone calls in a professional manner;
Source parts and/or equipment in collaboration with buying groups and suppliers;
Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
Build sustainable customer relationships and trust with customers account through open communication;
Follow company guidelines, policies and procedures;
Address customer's concerns and offer the best solution to solve the problem in a timely manner;
Conduct physical inventory and maintain inventory accuracy and cleanliness;
Various other related duties including on-call duties to support the branch as assigned by supervisor;

Requirements:

Excellent verbal and written communication skills;
Professional phone manner and customer service skills;
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
Ability to multitask, prioritize, and manage time effectively;
Problem solving abilities;
High School Diploma;
Good sales abilities and persuasiveness;
Ability to work under pressure unsupervised;
Strong work ethic and positive team attitude;
Good organization skills;
Attentiveness;
Enthusiasm;
Professional demeanor;
Previous experience in HVAC-R industry, sales in a retail environment or technical related field an asset;
Completion of professional degree in refrigeration, heating, ventilation an asset;
Safety footwear required;

Work conditions:

We offer our employees a competitive salary based on experience;
Our group insurance program (medical, dental, short and long-term disability) supports our employees and their families
We contribute to your group RRSP;
We pay for your safety shoes;
We support the health of our employees by providing a Health Program (contribution to a membership in a fitness center).

Leader in the air conditioning, refrigeration, ventilation and heating sectors for almost 60 years now and 2010 winner as one of Canada's 50 Best Managed Companies, The Master Group is the largest independent distributor in Eastern Canada from the Greater Toronto Area eastward to the Maritimes.