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In-branch Sales Procedures

Given the daily changes to the COVID-19 situation and for the ultimate safety of our customers and our employees we have decided to make immediate changes to how we service customers at our branch locations.

More description

Thank you for following these new procedures starting today:

  • All orders must be placed by phone before or when arriving at the branch
  • Your order will be prepared and packed by our representatives
  • Your order, clearly identified with your customer name, will be placed for pickup outside the loading dock in the back of the building

In addition, please note that due to these exceptional circumstances, returns will not be possible.

We thank you for your collaboration.

In-branch Sales Procedures - March 25th, 2020 (PDF file)

Master : Nepean

The Master Group Nepean

25H North Side Road, Nepean, Ontario, K2H 8S1

Get directions

(613) 829-2816

1 (866) 429-1977

Fax: (613) 829-3731

Emergency: 1 (613) 850-3793

  Working Hours

(Eastern Time)

7:00 AM to 4:00 PM
7:00 AM to 4:00 PM
7:00 AM to 4:00 PM
7:00 AM to 4:00 PM
7:00 AM to 4:00 PM

 Operation Director (Ottawa & Kingston)

Steve Lowry


 Branch Director

Steve Dick


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